FAQ

What Size Logo Should I Use?

Your logo, when displayed as your profile image, will automatically resize to fit the profile image box, however, on your company's multi-instance, the logo will display in the size of the original uploaded ima...

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How Can I Add an Additional Auctioneer to My Auction House?

Some Auction Houses may require more than one auctioneer. To connect an additional auctioneer to your Auction House, please send a support request to Auction Support. Make sure to include: Auction House...

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Can I Charge the Bidder's Card Before I Send Invoices?

Yes. Your bidder has agreed to allow you to charge the card they have on file, so, by going to the Manage Invoices page, selecting the invoice you want to apply a payment to, and clicking the "Charge Card on Fi...

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What is the difference between online and on-site events?

An online only auction is held only on the website and accepts online bids only. An on-site event is held at a physical location and accepts in-person bids only. There are also occasions where the event will be...

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How Do I Edit Lot Numbers?

To Edit the lot numbers of existing items, first navigate to the "Manage Items" page of the catalog in question. Next, simply click the small biplane icon under the "Actions" column next to the item you wish to...

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How Do I Change My Password?

At the top of the page (when logged in), you should see a button that says "Welcome, [Username]." Depending on the device you are viewing from, this button may be concealed within a "hamburger" menu that will a...

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What Are Estimated Values?

Estimated values, which are displayed below the bid box on the Item Detail page, are values set by the auctioneer to provide bidders with an idea of the actual value of an item up for auction. The estimated val...

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What Are Pre-Bids?

A pre-bid is a bid accepted on an upcoming auction. Pre-bids function very similarly to actual bids. When the auction goes live, the bid is automatically placed on your behalf. Pre-bidding is useful in cases wh...

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What Are Max Bids?

A max bid, or maximum bid, is the highest price a bidder will pay for an item, submitted in confidence to Sharp Auction Engine's automated bidding system to facilitate proxy bidding. You tell us how much you ar...

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What Are Quick Bids?

Quick bids allow users to quickly place the next minimum bid on an item with the click of a button. If you want to place a quick bid, all you have to do is click the Bid button, and the next minimum bid will be...

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